Privacy Policy

1. Information We Collect

Swanson Construction collects information to provide quality construction and remodeling services in Wilmington NC and Brunswick County. We may collect:

• Contact information (name, phone, email, address)
• Project details and preferences
• Property information and photos
• Payment and billing information
• Communication records and correspondence
• Website usage data and analytics

2. How We Use Your Information

We use your personal information for legitimate business purposes including:

• Providing construction and remodeling services
• Project planning, estimates, and consultations
• Communicating about your project progress
• Processing payments and billing
• Scheduling appointments and site visits
• Obtaining permits and regulatory compliance
• Following up on completed projects
• Improving our services and website

3. Information Sharing

We do not sell, rent, or trade your personal information. We may share your information only in these circumstances:

• With subcontractors and suppliers working on your project
• With permit offices and regulatory agencies as required
• With insurance companies for claims processing
• With financing partners if you request financing options
• When required by law or legal process
• To protect our rights, property, or safety

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Secure storage of physical and digital records
• Limited access to personal information on a need-to-know basis
• Regular security reviews and updates
• Secure transmission of sensitive information
• Proper disposal of documents containing personal information

5. Website and Cookies

Our website may use cookies and similar technologies to enhance your experience. We use:

• Essential cookies for website functionality
• Analytics cookies to understand website usage
• Marketing cookies for relevant advertising (with consent)
• Form data to save your progress on estimate requests

You can control cookie settings through your browser preferences.

6. Third-Party Services

We may use third-party services to enhance our operations, including:

• Google Analytics for website statistics
• Payment processing services
• Email communication platforms
• Project management software
• Scheduling and calendar systems

These services have their own privacy policies and we encourage you to review them.

7. Data Retention

We retain your personal information for as long as necessary to provide services and meet legal obligations. Retention periods vary based on:

• Project records: Typically 7-10 years for warranty and legal purposes
• Financial records: As required by tax and accounting regulations
• Communication records: Generally 3-5 years
• Website analytics: Typically 24-36 months

8. Your Rights

You have certain rights regarding your personal information:

• Request access to your personal information
• Request corrections to inaccurate information
• Request deletion of information (subject to legal requirements)
• Opt out of marketing communications
• Request information about how we use your data

To exercise these rights, please contact us using the information provided below.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the effective date.

11. Contact Information

If you have questions about this privacy policy or how we handle your personal information, please contact us:

Last Updated: 9/25/2025

This privacy policy is effective immediately and applies to all personal information collected by Swanson Construction.